M-commerce
M-commerce (mobile commerce) is the buying and
selling of goods and services through wireless handheld devices such as
cellular telephone and personal digital assistants (PDAs). Known as
next-generation e-commerce, m-commerce enables users to access the Internet
without needing to find a place to plug in. The emerging technology behind
m-commerce, which is based on the Wireless Application Protocol (WAP), has made
far greater strides in Europe, where mobile devices equipped with Web-ready
micro-browsers are much more common than in the United States.In order to
exploit the m-commerce market potential, handset manufacturers such as Nokia,
Ericsson, Motorola, and Qualcomm are working with carriers such as AT&T
Wireless and Sprint to develop WAP-enabled smart phones, the industry's answer
to the Swiss Army Knife, and ways to reach them. Using Bluetooth technology,
smart phones offer fax, e-mail, and phone capabilities all in one, paving the
way for m-commerce to be accepted by an increasingly mobile workforce.
The range of devices that are enabled for mobile commerce functionality
is growing, having expanded in recent years to include smartphones and tablets.
For example, both Apple Pay and Android Pay allow customers to seamlessly
purchase at stores or in mobile commerce applications. Mobile commerce has also
accelerated through social media platforms, allowing users to purchase products
and services. Facebook, Twitter, Pinterest and Instagram launched
"buy" bottoms on their mobile platforms in 2015.Then the mobile
checkouts must be enhanced to allow customers to easily enter payment
information. Ideally, the customer could add the payment information using a
mobile wallet that avoids the use of manual entry, reducing human error and
facilitating a smooth checkout experience.
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